Shipping & Returns
Standard shipping costs USD $25.
Enjoy FREE standard shipping in your orders above $300.
Orders are delivered within 2 to 10 business days (that is excluding Saturdays, Sundays and holidays).
*During peak season, the 2 to 10 days period can be extended to 15 business days (that is excluding Saturdays, Sundays and holidays).
Delivery may take longer if you have requested engraving.
For TANE My Way collection bracelets: Standard shipping is extended to 7 calendar days from the order confirmation.
For Pre-Order items: the lead time defined and displayed on the product page is the maximum time we'll take for producing your jewel. Please consider extra the shipping lead time for the total delivery time.
We accept returns with refund through the payment method used by the client, within 60 days from the delivery date, only if the product is in perfect saleable condition, without damage, with all labels intact, in its original packaging and upon presentation of the original invoice / sales receipt and warranty booklet. No exchanges for custom, engraved and/or discontinued pieces are permitted. For any repair, exchange or return it will be essential to present the warranty certificate. Replacement of any warranty part will be subject to shipping charges and applicable taxes. If you need to return a product, you should contact us for advice on how to make the exchange as specified in the “Contact us” section.
In case you wish to return a Product, you must contact firstname.lastname@example.org to receive advice as well as to obtain your approval number (RMA) for shipping, same that must be included in the return.
For TANE My Way collection bracelets: No exchanges, returns or cancellations without any exceptions. Every sale made under the TANE por Ti campaign is final and no exchanges or refunds are possible.