Identity and address of the Responsible

 

TANE, S.A. de C.V. (hereinafter "TANE") domiciled at Chopo 461-A, Col. Santa María Insurgentes, Del. Cuauhtémoc, C.P. 06430, Mexico City, Mexico is the controller of the personal data submitted through this website.

 

For any questions related to the protection of your personal information, you may contact our Privacy Officer at the following email address: hola@tane.com

 

This Privacy Statement informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data.

 

 

Categories of personal data subject to processing

 

When you purchase our products, navigate in our website and submit your information we may collect personal information about you. The categories of personal data we collect from you include the following:

 

• Identification and account data.
• Location and demographic data.
• Contact data.
• Financial data.
• Preferences.

 

 

Primary purposes

 

We collect and use personal data to manage your relationship with TANE and better serve you when you are using our Services by personalizing and improving your experience. We use and otherwise process your data for the following business purposes:

 

• Verify your identity.
• Provide access to our services.
• Conducting ordinary business operations.
• Assisting you in completing transactions and orders of our products or services, administering your account, processing payments, arranging shipments and deliveries, and facilitating returns.
• Conducting business research, analytics, planning and strategy, corporate reporting and management, sales related activities, staff training and quality assurance purposes and outreach.
• Communicating with you about Services to provide responses to your inquiries or requests, service completion or warranty-related communications, safety recall notifications and communications required by law.

To send promotions and/or advertising of our products.

• Personalize our products and make recommendations.
• Improving the performance and operation of our products, solutions, services, and support.
• Verify the accuracy and quality of the information provided by you.
• Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information.
• Innovating new and existing new products, features and services using research and development tools and incorporating data analysis activities.
• Compliance with applicable laws, regulations, court orders, government, and law enforcement requests, to operate our services and products properly and to protect ourselves, our users, and our customers and to solve any customer disputes.

  

 

Secondary purposes

  

If you consent, we will use your data for the following purposes:

 

• Contact to know your opinion about our services. This may include the use of various means of communication both physical and electronic including sending communications through emails, phone calls, short messages, and other means of physical and/or electronic communication.
• Improve and develop our products.
• Personalize our products and make recommendations.
• Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

 

In case you do not want your personal data to be processed to receive our commercial electronic messages, from this moment you can communicate us the above to the email hola@tane.com

 

Transfers

 

We do not, and will not, sell personal data to third parties. We do permit third parties to collect the personal data described above through our Services and share personal data with third parties for business purposes as described in this Privacy Notice.

 

TANE may transfer your personal data, both to domestic and foreign entities, without requiring your consent to:

 

• We may transfer your personal data to other TANE entities in Mexico and abroad for the purposes outlined in this Privacy Notice.
• Competent authorities when allowed and in line with the requirements of applicable law.

 

 

Minors

 

TANE does not knowingly collect data from children as defined by local law without the previous consent of their parents or legal guardians or as otherwise permitted by applicable law.

If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete the information from our records.

 

 

Exercising Your Rights & Contacting Us

 

You or your legal representative may exercise any of the rights of access, rectification, cancellation or opposition (hereinafter "ARCO Rights"), as well as withdraw your consent for the processing of your personal data by sending an email to our Privacy Officer at hola@tane.com where your request will be process time. Our Privacy Officer will provide you with a "Request Form for the Exercise of the Rights of the Data Controllers" so that you can exercise your rights.

 

In order to process your request, you or your legal representative must correctly prove your identity, for which it is necessary that you complete all the fields indicated in the Form and attach a copy of any of the valid official identifications indicated therein.

 

If the information provided is incorrect or insufficient, or if the corresponding accreditation documents are not provided, our Privacy Officer, within five (5) business days following receipt of the request, may require you to provide the necessary elements or documents to process the request. You will have ten (10) business days to respond to the request, counted from the day after you have received it. If you do not respond within this period, the corresponding request will be deemed not to have been filed.

 

Our Privacy Officer will inform you of the decision taken, within a maximum period of twenty (20) business days from the date on which the request was received, in order that, if appropriate, make it effective within fifteen (15) business days after the response is communicated.

 

To exercise your rights, or if you have any questions or concerns about our Privacy Statement, our collection and use of your data or a possible breach of local privacy laws, you can contact Tane’s Data Protection Officer or write to us at hola@tane.com

 

 

Cookies

 

We use necessary cookies to make our site work. We’d also like to set optional cookies for analytics, to improve our site, and marketing, to personalize the info displayed to you. We won’t set optional cookies unless you opt in. Opting in will set cookies on your device. You can learn more about our use of these tools in our Cookies Policy. You can adjust your preferences by visiting our Cookie Preferences Center.

 

 

Cookies Policy

 

As part of our initiative to comply with recent legislation changes, and to make sure we're clear about your privacy when using our website, we've developed clearer information on cookies and how we use them.

  

What are cookies?

The term cookies refer to tiny text files stored on your computer when you visit certain web pages. We use these important pieces of information to remember who you are when you come back and visit, keep track of what you have in your basket and tailor our website exactly to your needs.

 

 

Strictly Necessary Cookies 

These cookies are essential to enable you to move around our Website and use its features, such as accessing secure areas of our Website. Without these cookies, basic functions such as add to bag, stay logged in and checkout are not possible.

 

Cookie Name	First / Third Party Name	Purpose of Cookie
secure_customer_sig	First-party	This cookie is provided by Shopify and is used in connection with a customer login.
_orig_referrer	First-party	This cookie is provided by Shopify and is used in connection with a shopping part.
__cfruid	Third-party	Cookie used to identify trusted web traffic.
_pinterest_ct_ua	Third-party	This cookie is being set in relation to Pinterest Marketing
AWSALBCORS	Third-party	For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB).
_secure_session_id	First-party	Used in connection with navigation through a storefront.
_secure_session_id	First-party	Used in connection with navigation through a storefront.

 

 

Opt Out

 

If you don’t want us to send you marketing messages or advertising messages anymore please email privacidad@tane.mx

 

 

Last Update

 

This Privacy Policy corresponds to the September 2021 version.